Welcome to Plume and Pixel Concepts. These Terms and Conditions govern your use of our website and services. By accessing or purchasing from our website, you agree to comply with and be bound by these terms.
If you do not agree with any part of these Terms and Conditions, please do not use our website.
1. About Us
Plume and Pixel Concepts is a gifts and souvenir business offering curated gift items, custom souvenirs, and related services through our website and online platforms.
For enquiries, contact us at:
Email: gifts@plumeandpixelconcepts.com
2. Use of the Website
By using our website, you agree that:
- You are at least 18 years old or using the site under parental supervision.
- You will provide accurate and complete information when placing orders.
- You will not use the website for unlawful or fraudulent activities.
- You will not attempt to interfere with the website’s security or functionality.
We reserve the right to refuse service, terminate accounts, or cancel orders if misuse is suspected.
3. Products and Services
- All products are subject to availability.
- We reserve the right to modify or discontinue any product without notice.
- Product descriptions, images, and colours are provided as accurately as possible, but slight variations may occur.
- Customised or personalised items cannot be returned unless defective.
4. Pricing and Payments
- All prices are listed in Nigerian Naira unless stated otherwise.
- Prices may change at any time without prior notice.
- Payment must be completed before order processing begins.
- We reserve the right to cancel orders due to pricing errors or payment issues.
Accepted payment methods will be displayed at checkout.
5. Order Processing and Delivery
- Orders are processed within the stated timeframe after payment confirmation.
- Delivery timelines depend on location and courier services.
- Customers are responsible for providing accurate delivery information.
- We are not liable for delays caused by logistics providers or incorrect delivery details.
6. Returns and Refunds
We accept returns only under the following conditions:
- Item received is damaged, defective, or incorrect.
- Return request is made within [insert number] days of delivery.
- Item must be unused and in original packaging.
Non-returnable items include:
- Personalised or custom-made products
- Items damaged due to misuse
Refunds are processed after inspection and approval.
7. Intellectual Property
All website content including text, images, logos, designs, and branding belongs to Plume and Pixel Concepts and is protected by intellectual property laws.
You may not copy, reproduce, or distribute any content without written permission.
8. Limitation of Liability
Plume and Pixel Concepts shall not be liable for:
- Indirect or incidental damages
- Losses resulting from delivery delays
- Website interruptions or technical errors
- Misuse of products purchased
All products are used at the customer’s discretion and responsibility.
9. Privacy
Your personal information is collected and used in accordance with our Privacy Policy. By using our website, you consent to our data practices.
10. Changes to Terms
We reserve the right to update or modify these Terms and Conditions at any time. Changes become effective immediately upon posting on the website.
11. Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Federal Republic of Nigeria.